Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us via the return form available on our website under the "Contact" section.

FRANCE : If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will confirm the receipt of your return within 24-48 hours and process your refund within 7-10 business days.

EUROPE : For returns from outside of France, the return shipping label is the responsibility of the customer. We will provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please choose a reliable shipping method with tracking, if possible, so you can track your return. We will confirm the receipt of your return within 24-48 hours and process your refund within 10 business days.

 

Liability for Defective or Damaged Products

We take great care in ensuring that all products are packaged securely. However, in the rare event that your order arrives damaged or defective, please contact us within 14 days of receiving your product for assistance. We may offer a refund, replacement, or store credit based on the specific circumstances. In case of damage during shipping, we will need photographic evidence to process your claim. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For our vinyl records, returns are only accepted if the item has not been opened. Any vinyl record with its packaging seal broken will not be eligible for a refund.

Due to the nature of our products, we accept returns only if the item has not been opened or used. Since all of our vinyl records are limited edition we cannot accept returns for opened products. Please ensure that the product remains sealed if you wish to initiate a return.

Certain types of items cannot be returned, such as custom products (like special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

We also do not accept returns for hazardous materials, flammable liquids, gases or perishable goods (like food, flowers, or plants)

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@jimmywhoo.com.